Cancelling or Returning an Order

In accordance with the Consumer Contracts Regulations of June 2014, you have the right to cancel your order from the moment you place the order until 14 calendar days after you have received your order.

How do I Cancel an Order?

If you wish to cancel your order, please send an email to: shop@blackcountrygifts.co.uk.

Please include the following information in your email:

  • Your name:
  • Address:
  • Item Ordered:

Who Pays the Return Postage?

If we receive your email requesting that the order is cancelled BEFORE the order is dispatched, the order will be cancelled and your payment will be refunded in full.

If we receive your email requesting that the order is cancelled AFTER the order is dispatched, you have 14 calendar days to return the item(s) ordered to us.  Please note that unless the item(s) delivered to you are faulty, you are required to pay the postage costs of returning the item(s) to us.  When we receive the returned item(s), we will refund the original cost of your order in full.  If we do not receive the item(s) within 14 calendar days from the date you notified us that you wished to cancel the order, we are not required to refund any payment.

This does not affect your rights under the Sales of Good Act where items are faulty.

How do I Return a Faulty Item?

All orders are carefully checked before being dispatched, however, in accordance with the Sale of Goods Act, if you receive an item that is not as described or fit for purpose you have the right to request a refund or replacement.

If you receive a faulty item, please send an email to: shop@blackcountrygifts.co.uk.

Please include the following information in your email:

  • Your name:
  • Address:
  • Item Ordered:
  • Description of Fault:

We will then contact you to arrange for the item to be returned and either replace or refund the item as soon as possible.